Orders may be placed using MasterCard, Visa, Discover or American Express. Our secure online ordering system uses industry standard Secure Socket Layers (SSL) which protects your financial and personal information during the ordering process. When placing your order please include as much address information as possible along with your telephone number. This will allow us to contact you if we need further information to complete your order and avoid any delays.

Please ensure that the name and billing address for your credit card matches the name and delivery address on your order. For security reasons goods can only be shipped to the cardholders registered billing address.  All transactions are in US dollars.

Pre-Orders
Pre-ordering allows you to reserve a limited edition item using your credit card without having to pay for it until it is ready to be shipped to you.

** Your credit card will never be charged until your order is ready to ship. **

If you pre-order an item you will be notified by e-mail prior to shipping. Tracking numbers for all your orders once they have shipped can be accessed online via your Hollywood Collectibles account. As many of our products are extremely limited in edition size it is advisable to Pre-order to avoid disappointment.

Cancelations
You may cancel your non-payment plan order at any time prior to shipping without penalty, cancelation fees are applicable to payment plan orders - please refer to our payment plan terms and conditions.

Items Damaged In Transit / Lost Or Delayed Packages
Upon receipt of your merchandise, please inspect it carefully as to contents and condition. All claims for items damaged in transit, or missing items, must be reported to us within three (3) business days of delivery. In the event a package arrives having been damaged in transit, or the goods inside have been damaged, we will file a claim with the carrier. At that time the carrier may wish to inspect the package and/or collect it. You must save all packaging materials until the problem has been resolved. Please do not attempt to repair the item(s). Whenever possible please provide photographs of the damage to us by email, this will help us to expedite any claims.

Returns
If you wish to return an item to us please contact our customers services department -
cs@hollywood-collectibles.com